Gold: 
Silver: Who owns Moneroinvest.com and who is
responsible for the operation of this website?
- The owner of Moneroinvest.com who is
also responsible for the operation of this website is MONEROINVEST OÜ, an
Estonian company registered in Tallinn.
-
What languages do you speak?
We speak English, Estonian and Russian.
-
What will happen after I have placed
my order?
-
You
will be issued an invoice for the product and its delivery. Please pay the
invoice on the same day, because we expect to receive your payment within 72
hours. When the payment comes through, we will send the product to the address
that you have specified. If the amount exceeds 10 000 EUR, we will ask you
to confirm the order by phone.
What
are your payment terms?
- The payment for the investment coins and
ingots should be made by direct bank transfer to our account. You will find all
the requisite details on the invoice. We accept payments in EUR. A credit card can be used to pay
for commemorative coins.
-
Where can I pick up my purchase?
- For the purposes of safety we do not keep
any goods at our office. So if you decide not to arrange delivery, you can pick
up your purchase in person at the guarded warehouse in Tallinn.
- Will
my purchase be subject to VAT?
- Golden coins and ingots are sold without
VAT. VAT is also not added to the price of silver coins purchased in Estonia.
- When
can I receive my order?
- We will
send your order within 1-2 days of receipt of your payment. Goods are sent from
warehouses in Germany and Estonia. The delivery takes 1-3 days to a destination
in Europe and 2-4 days to a destination outside Europe.
- Why do the prices on the website periodically
change?
-
Investment coins and ingots are sold with a very small mark-up on the current
price of the precious metal at the London Stock Exchange. Through our system we
see the stock exchange prices in real time, so the prices on our website change
every 5 minutes. This makes it possible for our clients to make the best deal.
- What is the minimum order amount?
- The
minimum order for investment coins and ingots is 500 EUR. You can place an
order of up to 100 00 EUR on our website. If the sum exceeds 100 000 EUR,
please contact us by email, phone or Skaip.
- What is the best way for me to sell my coins?
- Please call us or send us the list
of your coins by post. We will offer you the best price for them. If you name
the company who has offered you a higher price, we will try to make our offer
even more attractive.
The description of the procedure for
sending coins and getting money can be found at
http://test.moneroinvest.com/sell-to-us.html